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DO NOT create multiple accounts or duplicates
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Everyone is considered a NEW USER and must first register as a NEW USER
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It may take up to 3 business days for your account to be manually approved
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You will be notified via email once your account is approved
Some e-courses have a 5-question survey at the end. Completing this short survey is mandatory to receive a certificate for that course. Your feedback will be used to evaluate and improve our programs, helping us better meet participant needs in the future.
NIC Learn Center E-courses List
The following e-courses are available on the NIC learn center. Take them at your own pace and at your convenience. Additional courses will be added soon.
This course presents basic information that community supervision
staff must know to keep themselves and those they supervise safe from
inappropriate interactions. The course includes the definition of
staff sexual misconduct, identification of prohibited behaviors,
agency reporting requirements, and strategies for avoiding this
behavior.
Estimated duration: 1 hour and 15 minutes. (NIC ID:
22ECCS2964)
The purpose of this course is to provide jail administrators and jail
personnel with sufficient knowledge to develop housing plans that
help manage inmate behavior.
Estimated duration: 1 hour. (NIC ID:
19ECJA2356)
Teamwork is a survival skill in and out of the workplace. Whether it
be rafting, playing a team sport, or working on a project,
collaboration with others is necessary to get the job done. In this
course you will learn about the importance of collaborations in
corrections. Collaborating with others can greatly enhance the
services we provide and help to reduce recidivism. Particularly in
these turbulent times, collaboration may ensure the survival of
programs, services, and even agencies.
Estimated duration: 2 hours.
(NIC ID: 19ECAC2377)
Civility basics for the correctional professional gives the
corrections workforce practical tools to de-escalate tension,
communicate with respect under pressure, and build a culture
where professionalism holds even on the hardest days.
Scenario-based content builds around real corrections situations.
Estimated duration: 1 hour. (NIC ID: 26ECPR0064)
This e-course provides an overview of infectious disease outbreaks in
correctional and detention facilities and describes the critical role
correctional nurses and others play in an outbreak investigation. The
course also provides an overview of the 10 key elements of an
outbreak investigation. In addition, the e-course provides important
resources on the topic, and covers expectations around reporting.
Upon completion of this e-course, participants will be able to:
Identify common organisms associated with correctional &
detention facility outbreaks. Identify the 10-step model for
responding to correctional & detention facility outbreaks.
Estimated duration: 45 minutes. (NIC ID: 21ECPR2834)
This course will provide you with information that will contribute to
you being a successful Deputy Warden. The course discusses key
leadership characteristics and skills to portray, and how to use a
priority matrix to help you with achieving work-life balance.
Estimated duration: 1 hour. (NIC ID: 19ECPR2333)
This course will introduce you to the relationship between memory and
learning and will present techniques that enhance learning in
response to that relationship. When you finish this course, you will
be able to explain the research-based rationale for why and when
certain design elements should be incorporated into learning.
Estimated duration: 1 hour. (NIC ID: 19ECAC2334)
This course will introduce you to the concept of digital literacy as
it applies to the development and delivery of training. When you
finish this course, you will be able to describe how digital literacy
can be used to improve performance.
Estimated duration: 1 hour. (NIC ID: 19ECAC2335)
This course will help you conduct an assessment of your unit or
department, help you prepare for the future, and help you put
together a plan to maximize the learning of your organization. It is
recommended that you take this training sequentially as presented to
you, because the concepts build upon each other.
Estimated duration:
1 hour. (NIC ID: 19ECAC2378)
This course is Course One in the NIC’s six-course Evidence-Based
Practices in a Correctional Setting program. The purpose for the
entire six-part program is to provide front line supervisors and
staff with the opportunity to learn the history, advancements and
benefits of using evidence-based practices. The program addresses
specific skills and correctional practices that, when implemented
effectively, can increase positive outcomes with defendants,
offenders, and inmates in the areas of pretrial, probation, jail,
prison, parole, and re-entry back into the community.
(NIC ID: 19ECCS2342)
This course is course two in the NIC’s six-course Evidence-Based
Practices in a Correctional Setting program. At the end of this
course, you’ll be able to describe actuarial risk assessments and how
they are utilized as a tool within criminal justice professions.
(NIC ID: 19ECCS2343)
This course is course three in the NIC’s six-course Evidence-Based
Practices in a Correctional Setting program. At the end of this
course, you’ll be able to explain how social learning theory can be
used in a correctional environment to encourage recidivism reduction,
and the skills, techniques and interventions that hold the most
promise to affect behavior change.
(NIC ID: 19ECCS2344)
This is course four in the NIC’s six-course Evidence-Based Practices
in a Correctional Setting program. At the end of this course, you’ll
be able to explain how case plans are used at the different points in
the criminal justice system.
(NIC ID: 19ECCS2345)
This course is course five in the NIC’s six-course Evidence-Based
Practices in a Correctional Setting program. At the end of this
course, you’ll be able to explain how evidence-based practices are
documented and implemented into correctional practices and how data
are analyzed to ensure intended actions are achieved.
(NIC ID: 19ECCS2346)
This course is course six in the NIC’s six-course Evidence-Based
Practices (EBPs) in a Correctional Setting program. At the end of
this course, you’ll be able to explain how EBPs are implemented
throughout the correctional continuum.
(NIC ID: 19ECCS2347)
During this course, you will learn about the characteristics of
effective performance objectives. You will also learn to
differentiate between complete and incomplete performance objectives,
and lower and higher levels of performance objectives.
Estimated duration: 1 hour. (NIC ID: 19ECAC2428)
In this course, we’ll set the stage for performance management
activities, such as succession planning, in all types of corrections
settings. We will explore the connection between sets of correctional
management and leadership development competencies through an initial
introduction to NIC’s Core Competency work.
Estimated duration: 2 hours. (NIC ID: 19ECAC2398)
This e-course is intended for second-line supervisors and
administrators. This course will provide you with an advanced
understanding of the response to emergencies in an institutional
setting. It will also present the proper method of creating and
conducting simulations that are safe and minimally disruptive to
operations.
Estimated duration: 3 hours. (NIC ID: 19ECPR2361)
This e-course is intended for line staff and non-security staff. This
course will provide you with a fundamental understanding of the
line-level response to emergencies in an institutional setting.
Estimated duration: 1 hour. (NIC ID: 21ECPR2838)
This e-course is intended for first-line supervisors and provides a
thorough understanding of the line-level and first- and second-line
supervisor response to planned or spontaneous incidents in an
institution. This course an introduction to the proper method for
creating and conducting simulations that are safe and minimally
disruptive to operations.
Estimated duration: 2 hours. (NIC ID: 19ECPR2362)
During this course, you will learn about ITIP components and how to
use each one; the differences between each component and their
traditional lesson plan counterparts; and expectations and
considerations for each component. You will also learn how to apply
each step of the ITIP model to your own agency.
Estimated duration: 3 hours. (NIC ID: 19ECAC2399)
This course will provide you with the knowledge, skills, and
attitudes for using good communication skills will enhance
management, control, and professionalism, when working with
offenders. You will be able to describe three major parts of
positioning and good posturing, and describe four sizing up skills,
primary components of observing, and steps in listening.
Estimated duration: 2 hours. (NIC ID: 19ECAC2400)
This course will identify the two add-on skills, the two steps in
identifying content, meaning, and feeling, the threes techniques used
in asking questions, the three levels of intensity for feelings, and
identify the components of the 5W's and H method.
Estimated duration: 2 hours. (NIC ID: 19ECAC2401)
This course will explain more in depth how to manage offender
behavior, handling requests, verbal and non-verbal recognition,
anti-social patterns, and four basic skill strategies in the
Cognitive-Based Communication Model.
Estimated duration: 2 hours. (NIC ID: 19ECAC2402)
This course will introduce you to the purpose of the NIC’s
Correctional Leadership Competency Model and how it can be used to
develop you, your team, and your organization. The course is for
anyone in the corrections field who wants to learn more about
leadership competencies or who will participate in any of the NIC’s
leadership courses.
Estimated duration: 1 hour. (NIC ID: 19ECAC2337)
The Introduction to Thinking for a Change e-course introduces and
recruits future facilitators and Justice Practitioners on the
Thinking for a Change program and its resident facilitator course.
This nationally established program has proven practices in reducing
recidivism. The program is an integrated cognitive behavioral change
program focused on restructuring and social skills for use in problem
solving. The content and its purpose mean to leave the learner
thinking about adopting the program and becoming a facilitator.
Estimated duration: 1 hour. (NIC ID: 23ECAC3032)
While this course focuses on data analysis in jails, it gives a basic
overview of statistics for any corrections professional. During this
course, you will gain general familiarization with types of
statistics and how to use them. In addition, you will learn how to
explore data analysis by working through a case study. Upon
completion of the course you will be able to: describe statistics,
their purposes and common statistical mistakes; analyze and learn to
interpret data, and formulate conclusions from case studies based on
statistical examples.
Estimated duration: 2 hours. (NIC ID: 19ECJA2368)
This video features the scenario of an inmate attempting to blackmail an officer. Your role will be to select the most appropriate option to respond and see the consequences of your decision.
This pair of videos examines methods of providing feedback to an officer to correct performance. The focus of these videos is on “how” to have a conversation and will feature the opinions of law enforcement officials.
Complacency can be especially challenging in the corrections environment. Our jobs require routine and daily repetition, making it easier than we'd like to believe to feel overly confident. In this video, you will observe how being complacent is especially dangerous in the correctional setting.
Complacency can be especially challenging in the corrections environment. Our jobs require routine and daily repetition, making it easier than we'd like to believe to feel overly confident. In this video, you will observe how being complacent is especially dangerous in the correctional setting.
This video features the scenario of an inmate seeking privileges from an officer. This video also features interview footage of law enforcement officials discussing the impact of inappropriate action.
This video features the scenario of potential manipulation of an officer by an inmate. This video also features interview footage of law enforcement officials discussing the impact of inappropriate action.
In this series of videos, you will identify appropriate ways in which to perform a count and recognize the consequences of doing so incorrectly. This series includes the call to count, announcing count, and resuming normal operations.
This pair of videos examines methods of providing feedback to an officer to correct performance. The focus of these videos is on “when” and “where” to have a conversation and will feature the opinions of law enforcement officials.
This pair of videos examines methods of providing feedback to an officer to correct performance. The focus of these videos is on “when” and “where” to have a conversation and will feature the opinions of law enforcement officials.
This course explores the causes, symptoms, and effects of burnout among correctional staff. Participants will learn effective coping strategies, stress management techniques, and ways to create a healthier work environment to reduce the risk of burnout and improve overall job satisfaction.
De-escalation is an essential skill in the correctional setting. However, de-escalation is also incredibly challenging in these settings. In this video, you will be challenged to think about how de-escalation is essential for institutional safety.
De-escalation is an essential skill in the correctional setting. However, de-escalation is also incredibly challenging in these settings. In this video, you will be challenged to think about how de-escalation is essential for institutional safety.
A course that emphasizes the importance of the proper use of handcuffs and restraint equipment in correctional settings.
This course teaches the core principles of communication in a correctional environment. Emphasizing active listening, conflict resolution, and de escalation techniques, participants will learn how to interact effectively with inmates, coworkers, and other stakeholders to maintain a safe and productive workplace.
A course designed to address the dangers of neglecting responsibilities within correctional facilities. Participants will examine real world scenarios of inattention to duty, understanding its consequences, and learn strategies for maintaining vigilance and accountability in daily operations.
Losing a key in the correctional environment is not like losing your house key. Key control is one of the most important tasks in managing jails, prisons, etc. In this video, you will observe how poor key control in the correctional setting can have disastrous consequences.
Losing a key in the correctional environment is not like losing your house key. Key control is one of the most important tasks in managing jails, prisons, etc. In this video, you will observe how poor key control in the correctional setting can have disastrous consequences.
Maintaining personal boundaries can be a challenge for anyone. But in the correctional setting, it is especially important. In this video, you will be challenged to think about how crossing personal boundaries could compromise personal and institutional safety.
Maintaining personal boundaries can be a challenge for anyone. But in the correctional setting, it is especially important. In this video, you will be challenged to think about how crossing personal boundaries could compromise personal and institutional safety.
Focusing on the challenges of maintaining professional boundaries, this course covers the potential impact of personal relationships on work performance in a correctional setting. It explores ethical considerations, the risk of conflicts of interest, and maintaining a professional demeanor in all interactions.
This course provides education on identifying, accessing, and managing problem drinking among correctional staff. Topics include understanding the signs of alcohol abuse, its impact on performance and safety, and available resources for seeking help or intervention.
Working in the correctional environment may require staff to use or be familiar with a variety of personal protective equipment (PPE). Familiarize yourself with common personal protective equipment and strategies to safely maintain such equipment in this video.
Working in the correctional environment may require staff to use or be familiar with a variety of personal protective equipment (PPE). Familiarize yourself with common personal protective equipment and strategies to safely maintain such equipment in this video.
Designed to enhance participants' ability to assess and respond to changing environment, this course focuses on improving situational awareness within correctional facilities. It covers recognizing potential threats, understanding environmental cues, and making informed decisions to maintain safety and security.
This course explores strategies for improving staff retention within correctional facilities. Topics include enhancing job satisfaction, fostering a positive work culture, offering professional development, and creating supportive environment to reduce turnover and maintain a dedicated workforce.
Focusing on preventing and addressing staff sexual harassment, this course covers the definitions, legal implications, and consequences of such behavior in a correctional environment. It emphasizes creating a respectful and safe workplace and offers practical strategies for addressing and reporting incidents.
This course, it provides a comprehensive overview of the prison rape elimination act (PREA), Focusing on its policies, standards, and compliance requirements. Participants will learn how to recognize, prevent, and respond to incidents of sexual abuse and harassment within correctional facilities, ensuring the safety of inmates and staff alike.
This course provides an overview of Motivational Interviewing (MI).
By using specific techniques and applying MI, corrections
professionals can help increase offenders’ motivation to make changes
in their lives that will reduce their likelihood of reoffending.
Estimated duration: 1 hour. (NIC ID: 20ECAC2433)
The Naloxone Administration e-course is part of the national effort
to reduce opioid deaths. The National Institute of Corrections (NIC)
is providing this training to prevent deaths of staff, contractors,
visitors, inmates, and individuals within and outside of our
facilities. This course is also designed to prepare all staff to
effectively respond to emergency situations when dealing with
opioids. This course contains information concerning the opioid
crisis with step-by-step instructions on the use and application of
the opioid antagonist, Naloxone.
Estimated duration: 1 hour. (NIC ID: 23ECAC3023)
This course covers the basic information about parole board member duties
and activities. Though parole boards across the country are quite diverse
in their structure, operations and processes, the focus of this course is
on the fundamental similarities that exist in this work. This course is meant
to introduce parole board concepts to new members and is the first step in
NIC's training opportunities for parole board members.
Estimated duration: 2 hours and 30 minutes. (NIC ID: 21ECCS2914)
This eLearning course will provide the basic training necessary to
new parole board executives. The module could also be used as
pre-work for future instructor-led training and as a periodic
refresher course for existing parole board executives.
Estimated duration: 2 hours 30 minutes. (NIC ID: 23ECCS3022)
This course is intended to assist agencies in meeting the
requirements of PREA standard 115.35 Specialized Training: Medical
and Mental Health Care. This course will also allow you to apply your
medical and/or mental health knowledge and skills to contribute to
investigations and provide care in accordance with PREA standards.
Estimated duration: 3 hours. (NIC ID: 19ECCS2358)
The purpose of this course is to assist agencies in meeting the
requirements of Prison Rape Elimination Act (PREA) Section 115.93
Audits of standards. At the end of this course, you will be able to:
Explain the audit process; Describe the components of the Audit
Instrument; Describe the duties and responsibilities of an auditor in
the audit process; Describe the duties and responsibilities of a PREA
Coordinator/Compliance Manager in the audit process; and Explain the
activities associated with a corrective action period.
Estimated duration: 3 hours. (NIC ID: 19ECCS2407)
The main purpose of this course is to assist agencies in meeting the
requirements of Prison Rape Elimination Act (PREA) standard 115.35
Specialized Training: Medical and Mental Health Care. At the end of
this course, you’ll be able to explain the knowledge, components, and
considerations that you must use to be effective in your role as a
behavioral health care practitioner, consistent with PREA standards.
Estimated duration: 3 hours. (NIC ID: 21ECCS2809)
The purpose of this course is to provide agency PREA Coordinators
with an overview of the basic role and responsibilities of their
position. At the end of this course, you’ll be able to: Describe the
general duties and responsibilities of an agency-wide PREA
Coordinator; Explain the policies, procedures, and practices needed
to achieve PREA compliance; Create an action plan for your agency
that includes steps needed to achieve PREA compliance; and Serve as
the point-of-contact for information concerning PREA standards and
the agency’s efforts toward PREA compliance.
Estimated duration: 3 hours. (NIC ID: 21ECCS2825)
The purpose of this course is to assist agencies in meeting the
requirements of Prison Rape Elimination Act (PREA) Section 115.34
Specialized Training for Investigators. At the end of this course,
you will be able to explain the knowledge, components, and
considerations that an investigator must use to perform a successful
sexual abuse or sexual harassment investigation consistent with PREA
standards.
Estimated duration: 3 hours. (NIC ID: 21ECCS2941)
The purpose of this course is to assist agencies in meeting the
requirements of the Prison Rape Elimination Act (PREA) Section 115.35
Specialized training: Medical and mental health care. At the end of
this course, you will be able to explain the PREA standards that
relate to the provision of medical care for victims of sexual abuse.
You will also be able to describe your role and responsibilities in
providing this care.
Estimated duration: 3 hours. (NIC ID: 19ECCS2339)
During this course, you will learn to respond appropriately to sexual
abuse in your facility. Topics include: elements of The Prison Rape
Elimination Act including: defining sexual abuse, inmate-on-inmate
sexual abuse, staff sexual misconduct, vulnerable populations, duties
to report and respond, and effective communication methods.
Estimated duration: 2 hours. (NIC ID: 22ECCS3012)
This e-courses is the T4C intersession work for the Thinking For A Change Facilitator training course. This course contains five intersessions with work assignments and videos in support of the training course. Students can self-register for this e-courses through the NIC-LC LMS. This is not the full T4C course, only the assigned work associated. You should NOT assign or take this course unless you are taking the in-resident course.
Estimated duration: 12 hours. (NIC ID: T4CFI0001)
The goal of this course is to educate and inform correctional and
civilian staff on the importance of maintaining professional
boundaries and adhering to their agency’s policies for interactions
with individuals under their custody or supervision. The e-course
also contains a link to a resources page for agencies to supplement
their training and for participants to continue their learning.
Estimated duration: 1 hour. (NIC ID: 21ECPR2903)
This course is Part 2 of 2 in the Veteran-Informed Care Training on
Responsivity (VICTOR) course series. This course focuses on case
management and veteran resources. NIC suggests you take the
Veteran-Informed Care Training on Responsivity (VICTOR): Veteran
Culture and Mental Health - Part 1 course before taking this course.
Estimated duration: 2 hours. (NIC ID: 23ECCS3030)
This course is Part 1 of 2 in the Veteran-Informed Care Training on
Responsivity (VICTOR) course series. This course focuses on military
and veteran culture and veteran mental health issues. NIC suggests
you take this course before taking the Veteran-Informed Care Training
on Responsivity (VICTOR): Case Management and Resources - Part 2
course.
Estimated duration: 1 hour and 30 minutes. (NIC ID: 23ECCS3028)
Learning Pathways
A Learning Pathway is a collection of e-courses focused on a specific topic. Upon completion, a Learning Pathway completion certificate will be granted.
Learning Pathway: Leadership Level 1
Training Hours: 10
A collection of 10 e-courses that cover the following core competencies:
- Self-awareness
- Emotional intelligence
- Personal credibility
- Trust-building
- Communication
- Influence
- Employee motivation
- Leadership presence
- Vision setting
Learning Pathway: Leadership Level 2
Training Hours: 10
A collection of 10 e-courses that cover the following core competencies:
- Accountability
- Strategic decision-making
- Cross-functional collaboration
- Coaching and talent development
- Change leadership
- Innovation
- Organizational influence
- Employee engagement
- Succession readiness
Soft Skills Courses
Leadership and Management Series
- Accountable Leadership
- Assessing Your Own Leadership Performance
- Building a Leadership Development Plan
- Building Trust Incrementally
- Business Crisis Management 1: Preparing for Business Crises (Includes Simulation)
- Business Crisis Management 2: Communicating During Business Crises (Includes Simulation)
- Business Execution Simulation
- Coaching Performance
- Communicating a Shared Vision
- Communication and Leadership
- Coping with Accusations in the Workplace
- Creating and Maintaining a Positive Work Environment
- Critical Thinking
- Cross-functional Team Fundamentals
- Delivering Bad News Effectively
- Developing a Business Execution Culture
- Developing Learning Practices
- Developing the Next Generation
- Dispute Resolution in International Contracts
- Do You Share Your Organization's Values?
- Effective Succession Planning: Determining a Talent Pool for Key Positions
- Employee Relations: Communicating for Effective Employee Relations (Includes Simulation)
- Employee Relations: Satisfying Employees (Includes Simulation)
- Employee Relations: Understanding Employment Laws (Includes Simulation)
- Establishing the Conditions for a Learning Culture
- Ethics, Integrity, and Trust
- Evaluating and Sustaining Organizational Learning
- Executing Innovation
- Fostering a Business Execution Culture
- Fundamentals of Organizational Learning
- Growing from Management into Leadership Simulation
- Hiring Strategic Thinkers
- Implementing a Succession Plan Simulation
- Implementing and Assessing a Succession Planning Program
- Increasing Competitiveness through Collaboration
- Influencing Key Decision Makers
- Initiating a Succession Plan Simulation
- Initiating Succession Planning
- Inspiring Your Team
- Involving Employees in Corporate Change
- Key Strategies for Managing Cross-functional Teams
- Knowing When to Take Leadership Risks
- Leader as Motivator
- Leadership and Change
- Leadership Essentials: Building Your Influence as a Leader
- Leadership Essentials: Communicating Vision
- Leadership Essentials: Creating Your Own Leadership Development Plan
- Leadership Essentials: Leading Business Execution
- Leadership Essentials: Leading Change
- Leadership Essentials: Leading Innovation
- Leadership Essentials: Leading with Emotional Intelligence
- Leadership Essentials: Motivating Employees
- Leading by Enabling
- Leading Change
- Leading Innovation
- Leading Outside the Organization
- Leading Teams through Change
- Leading the Workforce Generations Simulation
- Maintaining an Engaging Organization
- Making Meetings Work
- Managing Internal Dynamics in a Cross-functional Team
- Motivating Employees and Leading Change Simulation
- Motivating Human Behavior
- Moving from Management to Leadership Simulation
- Promoting Creative Thinking
- Recognizing a Leader
- Recognizing Employee Performance (Second Edition) (Includes Simulation)
- Recognizing Natural Leaders
- Returning to Core Competencies
- Risk Management: Assessing Risk
- Risk Management: Dealing with Risk
- Risk Management: Identifying Risk
- Setting and Managing Priorities within the Organization: Communication
- Setting and Managing Priorities within the Organization: Deciphering Priorities
- Setting and Managing Priorities within the Organization: Mission and Goals
- Setting and Managing Priorities within the Organization: Motivation
- Succession Planning
- Succession Planning and Management Programs
- Supporting Project Managers
- Team Sponsorship: Sponsoring a Natural Team (Includes Simulation)
- Team Sponsorship: Sponsoring Standing and Ad Hoc Teams (Includes Simulation)
- The Art of Effective Coaching
- The Benefits and Challenges of Engaging Employees
- The Communication of a Shared Vision
- The Emotionally Intelligent Leader
- The Model Leader
- The Strategic Development of Talent 3: Developing a Learning Organization (Includes Simulation)
- The Voice of Leadership: Effective Leadership Communication Strategies
- The Voice of Leadership: Inspirational Leadership
- The Voice of Leadership: Self-assessment and Motivation
- The Voice of Leadership: The Power of Leadership Messaging
- Turning Problems Around with Reverse Brainstorming
- Wanted - Innovation Leaders
- Working with Women 101
Personal and Professional Development Series
- Setting Goals
- Developing Your Customer Focus
- Building and Managing Upward Relationships
- Meeting Team Performance Challenges
- Conflict: Avoid, Confront, or Delay?
- Coping with Conflicting Priorities
- Giving Feedback to Coworkers
- Setting Goals
- Acting Decisively
- Negotiating Contract Terms
- Effective Listening
- Listening with Skill
- Conquering Career Stagnation
- Preparing for Your Performance Appraisal
- Criticism in Context
- Demonstrating Accountability in a Crisis Situation
- Planning for Interruptions Helps with Procrastination
- Effective Body Language in Negotiations
- Safe Small Talk
- Facilitating Work-related Conflict Discussions
- Effective Body Language in Negotiations
- Planning for Interruptions Helps with Procrastination
- Facilitating Work-related Conflict Discussions
- Decisions: Making the Right Move
- Reacting to Co-workers Who Try Taking Advantage
- Choosing the Right Team Culture
- Office Politics – What Will You Do?